Shipping Policy

    Domestic Shipping (Philippines)

    Order Processing Time

    • All orders are processed within 2-7 business days after receiving your order confirmation. Orders placed over weekends or holidays will begin processing the next business day.

    Shipping Rates & Delivery Estimates

    • Standard Shipping: Estimated delivery within 5-7 business days, depending on the destination.
    • Express Shipping: Estimated delivery within 2-3 business days. Additional charges will apply.

    The exact shipping costs will be calculated at checkout based on the size, weight, and destination of your package.

    Free Shipping

    International Shipping

    We currently offer international shipping to select countries. Shipping costs and delivery times will vary depending on your location. Estimated international delivery times are between 7-14 business days.

    Please note that customs duties, taxes, and import fees may apply based on the destination country. These fees are the customer’s responsibility and will not be covered by us.

     

    Order Tracking

    Once your order has been shipped, you will receive a confirmation email containing your tracking number. You can use this number to track the status of your shipment via the courier’s website.

     

    Delayed or Lost Shipments

    If you experience delays or do not receive your package within the estimated delivery window, please contact our customer service team at [your email/contact info]. We will assist in tracking your order and ensure its timely delivery.

     

    Returns & Exchanges

    If you need to return or exchange an item, please refer to our Return Policy for detailed instructions.

     

    No Return and Exchange Policy

    Due to the nature of our products, we do not accept returns or exchanges. We take every precaution to ensure your order is accurate and arrives in perfect condition. If there is an issue with your order (e.g., damaged or incorrect items), please contact our customer service team within 48 hours of receiving your package at leiapureinfo@gmail.com or call us at +63 9209795662

     

    Lost or Delayed Shipments

    If your order is delayed or lost, contact us immediately, and we will work with the courier to resolve the issue.

     

    Contact Us

    For questions regarding shipping or any other inquiries, please contact us at:

    • Email: leiapureinfo@gmail.com
    • Phone: +639209795662
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